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BeFiter Pro · Legal

Our Return Policy

How returns are handled for eligible BeFiter products and services.

This page presents BeFiter’s published legal information. It is not legal advice for your particular situation; consult a qualified legal professional for advice.
How this applies to BeFiter Pro: BeFiter Pro currently focuses on professional identity, profiles, discovery, and enquiries. The transaction provisions below describe broader BeFiter services and apply only when the relevant paid service or purchase is offered on the applicable platform.

We want every BeFiter experience to be exceptional. If something isn't right, here's how we handle returns across our services and products.

Last updated: January 1, 2025

Subscription Plans

  • BeFiter subscription plans (monthly, quarterly, or annual) are digital services and are generally non-returnable once activated.
  • If you experience a technical issue that prevents access to the platform, please contact us within 7 days of purchase and we will investigate and resolve or offer a suitable remedy.
  • Unused days remaining after a cancellation request are not eligible for return or credit unless covered under our Refund Policy.

Professional Coaching Sessions

  • Coaching sessions booked through BeFiter with certified professionals are subject to the individual professional's return/reschedule terms.
  • If a session cannot be delivered due to professional unavailability or a platform error, BeFiter will facilitate a re-booking or appropriate resolution.
  • Sessions already attended or partially consumed are not eligible for return.

BeFiter Store Products

  • Physical fitness products purchased from the BeFiter Store may be returned within 7 days of delivery if they are unused, in original packaging, and in the same condition as received.
  • Opened, used, or damaged products are not eligible for return unless the product arrived defective or incorrect.
  • Digital products such as workout plans, nutrition guides, or e-books purchased through the store are non-returnable.

Event Registrations

  • Event registrations (fitness events, workshops, WildWalkers challenges) are non-returnable once confirmed.
  • If an event is cancelled by BeFiter or the organiser, registered participants will receive a full credit or refund as applicable.
  • Participant-initiated returns for events are handled under the Cancellation Policy.

Non-Returnable Items

  • Activated subscription plans and digital memberships
  • Attended coaching or professional sessions
  • Downloaded digital content (plans, e-books, guides)
  • Personalised or custom fitness programmes
  • Community or WildWalkers membership fees once activated

How It Works

Return Process

01

Contact Support

Email us at social@befiter.com with your order/booking details and reason for return.

02

Review Period

Our team will review your request within 3–5 business days and respond with a decision.

03

Resolution

If approved, physical returns will be arranged via courier. Digital returns are processed as account credits or refunds per our Refund Policy.

Have Questions?

Our support team is happy to assist you with any return-related queries.

social@befiter.com

BEFITER LIFESTYLE PRIVATE LIMITED · CIN: U62099KA2025PTC212450