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BeFiter Pro · Legal

Our Cancellation Policy

Cancellation rules for eligible BeFiter plans, bookings, events, and orders.

This page presents BeFiter’s published legal information. It is not legal advice for your particular situation; consult a qualified legal professional for advice.
How this applies to BeFiter Pro: BeFiter Pro currently focuses on professional identity, profiles, discovery, and enquiries. The transaction provisions below describe broader BeFiter services and apply only when the relevant paid service or purchase is offered on the applicable platform.

We believe in flexibility. Here's everything you need to know about cancelling any BeFiter service, subscription, or booking.

Last updated: January 1, 2025

Important: Cancellation timelines differ by service type. Please read the relevant section carefully. All cancellation credits are added to your BeFiter wallet and are valid for 6 months.

Subscription Plan Cancellation

  • You can cancel your BeFiter subscription at any time from your account Settings → Subscription.
  • Cancellation takes effect at the end of the current billing cycle — you retain full access until then.
  • No partial-month refunds are issued for monthly plans unless covered under the Refund Policy.
  • Annual plan cancellations within 7 days of renewal may be eligible for a pro-rated refund — see our Refund Policy.

Coaching Session Cancellations

  • Sessions cancelled more than 24 hours in advance: full credit to your BeFiter wallet for rebooking.
  • Sessions cancelled within 24 hours of the scheduled time: 50% credit to BeFiter wallet.
  • No-shows (cancellation after session start time): no credit or refund issued.
  • If a professional cancels with less than 24 hours notice, you receive a full wallet credit or may request a refund.

Event Registrations

  • Event cancellations made more than 72 hours before the event: full credit to BeFiter wallet.
  • Cancellations made 24–72 hours before: 50% credit to wallet.
  • Cancellations within 24 hours of the event: no credit or refund.
  • If BeFiter or the event organiser cancels the event, all registrants receive a full refund.

WildWalkers Membership

  • WildWalkers membership can be cancelled anytime via the WildWalkers section in the app.
  • Cancellation is effective immediately — your walking history and BePoints earned are retained on your profile.
  • Membership fees are non-refundable once the membership period has started.
  • You can rejoin WildWalkers at any time in the future.

Store Orders

  • Orders can be cancelled within 2 hours of placement before the item is dispatched.
  • Once dispatched, cancellation is not possible — please refer to the Return Policy for post-delivery options.
  • Digital product orders (downloads) cannot be cancelled once the link is delivered.
  • Cancellation requests for store orders: email social@befiter.com with your order ID.

Community & Group Plans

  • Group or team plan admins can cancel the plan on behalf of the group from the admin dashboard.
  • All members under the group plan lose access at the end of the current billing period.
  • Individual members cannot independently cancel a group plan — the admin must initiate cancellation.

Step by Step

How to Cancel

01

In-App Cancellation

For subscriptions and memberships: go to Settings → Subscription/Membership → Cancel.

02

Email Request

For sessions, events, or store orders: email social@befiter.com with your booking/order details.

03

Confirmation

You'll receive a cancellation confirmation email within 24 hours with any applicable credit or refund details.

Need Help Cancelling?

Our support team is here to assist you through any cancellation process.

social@befiter.com

BEFITER LIFESTYLE PRIVATE LIMITED · CIN: U62099KA2025PTC212450