BBeFiter PROBack to BeFiter Pro

BeFiter Pro · Legal

Our Refund Policy

Eligibility and steps for refund requests across BeFiter services.

This page presents BeFiter’s published legal information. It is not legal advice for your particular situation; consult a qualified legal professional for advice.
How this applies to BeFiter Pro: BeFiter Pro currently focuses on professional identity, profiles, discovery, and enquiries. The transaction provisions below describe broader BeFiter services and apply only when the relevant paid service or purchase is offered on the applicable platform.

Transparency and fairness are at the core of BeFiter. We're committed to resolving genuine refund concerns quickly and clearly.

Last updated: January 1, 2025

Eligible Cases

When You're Eligible for a Refund

Subscription Plans

  • If you were charged in error (duplicate payment, system fault), you are eligible for a full refund.
  • New subscribers who face consistent platform inaccessibility within the first 48 hours of purchase may request a refund.
  • Annual plan purchasers who cancel within 7 days of their first payment (and have not used the service) may request a pro-rated refund.

Coaching & Professional Sessions

  • Sessions cancelled by the professional with less than 24 hours' notice are eligible for a full refund or reschedule credit.
  • If a professional is unavailable and no alternate is arranged by BeFiter, a full refund will be issued.
  • Sessions cancelled by the user with more than 24 hours' notice receive a credit to the BeFiter wallet.

Store Purchases

  • Defective or incorrect physical products will be refunded in full upon verification, including original shipping charges.
  • Products returned in unused, original condition within 7 days of delivery are eligible for a refund (minus return shipping).
  • Refunds for store purchases are processed within 7–10 business days to the original payment method.

Non-Refundable Items

  • Subscription fees after 7-day window or once services are actively used
  • Attended coaching or professional sessions
  • Downloaded digital content (e-books, workout plans, nutrition guides)
  • WildWalkers membership fees once the member has participated in walks
  • Event registration fees once the event has commenced
  • Processing fees charged by payment gateways

Processing Times

Refund Timeline by Payment Method

UPI / Net Banking

3–5 business days

Credit / Debit Card

5–7 business days

BeFiter Wallet Credit

Instant

Bank Transfer (NEFT)

7–10 business days

Request Process

How to Request a Refund

01

Raise a Request

Email social@befiter.com with your transaction ID, account email, and the reason for the refund.

02

Verification

Our team verifies the request within 2–3 business days and communicates approval or rejection with reasoning.

03

Processing

Approved refunds are initiated within 2 business days. The time to reflect depends on your payment method (see timeline above).

Contact Us for Refunds

Please reach out to us directly and we'll resolve your concern as quickly as possible.

social@befiter.com

BEFITER LIFESTYLE PRIVATE LIMITED · CIN: U62099KA2025PTC212450